Disclosures
AUTHORISED FINANCIAL SERVICES PROVIDER
Innofin Financial Solutions (Pty) Ltd is an authorized financial services provider (FSP number 7524) in terms of Section 8 of the FAIS Act.
A copy of our license certificate is available on request.
| FSP Name | Innofin Financial Solutions (Pty) Ltd |
| Registration number | 2017/300666/07 |
| Contact person | Christo Franken |
| admin@innofin.net | |
| Telephone number | 021-975 1225 |
COMPLIANCE OFFICER
| Name | Masthead (Pty) Ltd |
| Telephone number | 021-686 3588 |
| Email address | info@masthead.co.za |
| Website | www.masthead.co.za |
For a copy of our Statutory Disclosure Notice, please click below
CONFLICT OF INTEREST MANAGEMENT POLICY
Innofin Financial Solutions (Pty) Ltd has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.
The Conflict of Interest Management policy is available on our website.
COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of Innofin Financial Solutions (Pty) Ltd, you should address the complaint in writing to us at admin@innofin.net
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274 . The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
TCF POLICY
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
PRIVACY POLICY
Innofin Financial Solutions (Pty) Ltd is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our practices and commitment to the customer and can be downloaded below.
PAIA MANUAL
This information manual provides an outline of the types of records held by Innofin Financial Solutions (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
WEBSITE DISCLAIMER
Whilst every care is taken to ensure that the information on Innofin Financial Solutions (Pty) Ltd’s website is current and accurate, please click below to read our full disclaimer notice.
